Top management ensures that the quality policy:

  • Is appropriate to the purpose of the company,
  • Includes a commitment to comply with requirements and to continually improve the effectiveness of the Integrated Management system,
  • Provides a framework for establishing and reviewing quality objectives,
  • Is communicated regularly within management and understood within the company, and
  • Is reviewed for continuing suitability.

The stated quality policy is as follows:

  • Define and meet our Customer's requirements.
  • Ensure that our Policies and Procedures are clear and concise to reflect what we actually do.
  • Monitor and analyze performance metrics and make any necessary changes or adjustments as appropriate effecting Customer programs, Customer satisfaction, the Integrated Management System, and/or any related entities.
  • Educate all employees about the linkages between their jobs and Customer satisfaction.
  • Ensure effective Customer and internal communication.
  • Foster a team approach to problem solving and preventive action by empowering all employees to be quality ambassadors.
  • Instill organization’s Integrated Management system into the Company's culture and daily practices as a long-term commitment to quality, continuous improvement, and customer satisfaction
  • >Meet and/or exceed our Customer's expectations through continuous improvement.
  • Company’s top management will meet regularly with the Integrated Management system representative to review and ensure the effectiveness of the Integrated Management System.
  • The IMS Manager is responsible for ensuring the quality policy is reviewed during the Management Review process.